Northern Glacier Jewels
Frequently asked questions
How long is shipping?
Please allow 5–20 days shipping.
Where do you ship?
We ship worldwide.
What is moissanite?
Moissanite is a lab-created gemstone known for its exceptional brilliance and fire. It's one of the hardest gemstones in the world, which makes it a beautiful and hard-wearing choice for everyday jewellery.
Is moissanite the same as a diamond?
No — moissanite is its own gemstone, not a diamond. It shares a similar look and brilliance, but it's lab-created and far more affordable.
What metal is used in your jewellery?
Our pieces are made with solid S925 sterling silver, finished in platinum or gold plating.
Will my jewellery tarnish?
With proper care, sterling silver keeps its shine for a long time. Plating can naturally wear over time with regular wear — following our care tips helps your pieces look their best for longer.
How do I care for my jewellery?
Keep it dry and avoid contact with perfume, lotions and water. Store each piece in a soft pouch or box when it's not being worn to help protect the finish and keep the sparkle.
How do I find my ring size?
You can measure using a ring you already own, or follow our ring size guide. If you're between sizes, we'd suggest going with the size you wear most often.
Can I track my order?
Once your order has been dispatched, tracking details will be provided where available.
Will I be charged customs or import fees?
Any customs charges or import duties are set by your local authorities and are the responsibility of the customer. These are outside our control.
Can you guarantee delivery for a specific date?
We're unable to guarantee delivery for a specific date, as delivery times can be affected by couriers and customs. We always recommend ordering in good time.
How can I get in touch?
Email us at NorthernGlacierJewels@outlook.com and we'll be happy to help.