We want you to feel confident when ordering from Northern Glacier Jewels. If you need help with a return, please contact us through our Contact page before sending anything back.

Requesting a return

Include your order number, the item you wish to return and the reason for the request. We will confirm whether the item is eligible and provide the correct return instructions and address.

Items should be unworn, unused and returned with their original packaging and any included components. Please do not send a return without first receiving instructions.

Non-returnable items

For hygiene and consumer-safety reasons, some items may not be returnable once opened or worn. Personalised, altered or made-to-order items may also be excluded unless faulty. We will explain any relevant restriction before a return is authorised.

Faulty, damaged or incorrect items

If your order arrives faulty, damaged or incorrect, contact us promptly with your order number and clear photographs of the item and packaging. We will review the issue and explain the available resolution.

Refunds

Approved refunds are made to the original payment method after the returned item has been received and inspected. Your bank or payment provider may take additional time to display the funds.

Nothing on this page affects your statutory consumer rights.